Frequently Asked Questions

Yes. Our same-day courier service is available 24 hours a day, 7 days a week, across all of mainland UK. We guarantee to have a vehicle at your collection point within 60 minutes of booking, and your consignment is then delivered directly to its destination without depot stops. Some remote locations (e.g. certain Scottish islands, Isle of Man) may be subject to additional transit time — please call us to discuss.

In most areas, we can have a vehicle at your location within 30–60 minutes of booking. For scheduled jobs, you choose the collection time and we'll confirm availability. Our UK-wide network of 15,000+ vehicles means there's almost always a driver near you, ready to respond immediately.

Yes — all consignments are fully insured as standard. Our base level of coverage is included in every booking. For high-value items, we offer enhanced insurance options at a modest additional cost. Please inform our team of the estimated value of your consignment when booking so we can confirm the appropriate level of cover.

Our team can help you select the right vehicle based on the dimensions and weight of your consignment. As a guide: motorbikes and small vans suit envelopes and small parcels; medium and large vans handle most standard business deliveries; Luton vans and HGVs are suited to pallets and larger loads. Our fleet page has detailed dimensions for each vehicle type.

Yes. BJQ Logistics offers trade accounts for businesses with regular delivery requirements. Account holders benefit from priority service, consolidated monthly invoicing, a dedicated account manager, and preferential rates. Contact our team to discuss your requirements — accounts are typically set up within 24–48 hours.

We provide proof of delivery (POD) for every job, including recipient signature and timestamp. Delivery confirmation can be sent to you by email or SMS. For ongoing contract clients, we can provide detailed delivery reports and integrate with your own systems for automated notifications.

Yes. BJQ Logistics operates a fully ADR-compliant hazardous goods courier service. Our specialist drivers hold current ADR certification and our vehicles are equipped with the required safety equipment and documentation. Please contact us in advance for hazardous goods bookings so we can confirm the correct vehicle and compliance requirements for your specific materials.

In the unlikely event of a delay or issue, our operations team will contact you proactively with a full update. We operate a 24/7 control room and all jobs are monitored in real time. For any concerns, you can call us at any hour and speak directly to a member of our operations team who has full visibility of your job.

Yes. We have temperature-controlled vehicles available for medications, food products, clinical samples, and any other temperature-sensitive goods. Temperature logs are provided as standard for all refrigerated shipments, giving you complete assurance of cold chain integrity throughout transit.

You can get a quote online using our quick quote form — we typically respond within minutes. Alternatively, call us on +44 7938 014727 or email info@bjqlogistics.co.uk and our team will provide an instant competitive quote.